Social Listening: Wendy's Odd Social Media Antics
Wendy's Social Listening By: Jacob S. When looking through social media for a brand to research for this topic, I struggled to find something that stood out to me. Most brands I could think of were a bit generic or didn’t really have a social media presence. Then I found my way onto Wendy’s X (Twitter, hate the name change) account. One would think just by looking at the first few available posts that this was a joke, that no big brand would let their social media run wild like this. However, Wendy’s has made a name for itself in the online space by acting almost the complete opposite of how one would think a big brand would act. This drew me towards the company and is why I decided to write this article on its social media and marketing practices. Wendy’s value proposition involves serving fresh fast food while being a welcoming place for all. Wendy’s uses its social media to promote new deals and items on their menu. Additionally, they like to make posts that the people